Frequently Asked Questions (FAQ)

For inquiries regarding replacements under warranty  and any order-related concerns, please include your order number and current shipping address. This information will help us address your concern promptly and efficiently. Thank you.


  • The bidet extends 4 to 5 inches, when measured from the back of the toilet bowl. We recommend that you have at least 5 empty inches between the back of the toilet bowl and the wall Please see "E" in the chart below.


  • Yes, the bidet control panel must be on your right hand side as you are sitting on the toilet (your left hand side if you are facing the toilet).


  • Yes, all bidets come with 12 month manufacturer’s warranty. Each bidet is individually tested and defects are rare. However, we fully stand behind our warranty and we promptly replace any defective part completely free of charge. Contact Us to request a replacement part or bidet. To help us process your request, please provide your order number and the address at which you received your order. In addition to our warranty, we offer a 30 day satisfaction guarantee. If you are not satisfied with your bidet for any reason, simply return it to us within 30 days of the purchase date for a full refund.


  • We offer a 30 day satisfaction guarantee. We are confident that you will like the bidet. If for any reason, you are not satisfied with the bidet, we will gladly refund you your full purchase price. Simply contact us from our website and we will promptly start the return process.


  • They both have connections for hot water and cold water. HC-3 offers dual nozzles (one designed for feminine needs). In addition to this HC-3 also has a nozzle self cleaning button. Nozzle self cleaning button throws the water directly on top of the nozzles and is connected with the hot water supply.


  • Yes, both HC-2 and HC-3 will work with only cold water connection, in case you do not want or need hot water connection. HC-3 self cleaning nozzle button water supply is connected with the hot water connection, so you will not be able to use that function as well. The bidets will work perfectly well with just cold water connection.


  • The water does not sit in the reservoir. Actually, there is no reservoir in these mechanical bidets. The water comes directly from the fresh water supply. The water temperature will be the same as the fresh water temperature. The models HC-2 and HC-3 have connections that can be plugged into the hot water hose in the bathroom (normally under the sink).


  • The nozzle is retractable and only comes out when the water is turned on, ensuring a clean operation every time.


  • Our bidets are made from very strong (yet light and flexible) plastic. The smooth, high quality plastic is easy to clean and looks great on any toilet.


  • If your toilet does not have a water tank, you will need a T-adapter that connects to the sink connection, toilet hose connection, along with the connection to the bidet. You will have to measure the connections to see which T-adapter will fit properly into the connections. Depending on the measurements, you may be able to find the proper T-adapter directly through our website on the Accessories page. If not, you may be able to find one in your local hardware store.


  • Yes. We would love you to be one of our affiliates or a wholesale buyer. Please contact us using the Contact us form for more details.


  • This uncommon problem occurs when the dimensions of the toilet bowl and/or the shape of the toilet seat interfere with installing your bidet. Toilet seats that are slightly curved to rest over the bowl instead of flat on top of it may cause this problem. If you install a bidet and consequently your toilet seat will not rest on the bowl, you may purchase rubber spacers directly through our Accessories page. The rubber spacers attach to the bottom of your toilet seat. These spacers have an adhesive back for easy attachment. You may Contact Us if you have any questions regarding this issue.